milo88 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights available to you as a user based in Malaysia.
milo88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate, improve, and secure the milo88 platform and to fulfil our legal obligations as an online gaming operator.
We collect only the data necessary to provide you with a functional, personalised, and secure gaming experience. We do not collect data speculatively or for purposes that extend beyond what is described in this Privacy Policy.
As a registered milo88 player, you have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion. Requests can be made at any time through our support team.
All data transmitted between your device and the milo88 platform is protected by 256-bit SSL encryption. Sensitive data at rest is stored using industry-standard encryption protocols. Access to personal data within our organisation is strictly role-limited.
milo88 uses cookies and similar technologies solely for functional platform operation, security, and internal performance analytics. We do not use cookies for third-party behavioural advertising. You can manage cookie preferences through your browser settings.
We will notify you of any material changes to this Privacy Policy before those changes take effect. Notifications are sent via the platform or to your registered email address. Your continued use of milo88 following notification constitutes acceptance of the revised policy.
This Privacy Policy (the "Policy") is issued by milo88 (referred to herein as "milo88", "we", "us", or "the Company") in respect of the online casino and sports betting platform operated at https://milo88.click (the "Platform"). This Policy applies to all registered users and visitors of the Platform (referred to as "you", "User", or "Player").
milo88 takes the privacy and security of your personal data seriously. We are committed to handling all personal information collected through the Platform in a responsible, transparent, and lawful manner, consistent with applicable data protection legislation.
By registering an account or continuing to use the milo88 Platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree, please discontinue use of the Platform and contact our support team to close your account.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. Together, these documents form the complete framework governing your relationship with milo88.
For the purposes of this Policy, the following terms shall bear the meanings assigned below:
milo88 collects personal data across the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national identity number, passport number | Account registration, KYC age and identity verification |
| Contact Data | Email address, phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communications, support, security alerts |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go eWallet, GrabPay, Boost), transaction history, deposit and withdrawal amounts in MYR | Payment processing, fraud detection, withdrawal verification |
| Technical Data | IP address, browser type, device model, operating system, session timestamps | Platform security, fraud prevention, performance optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Platform improvement, responsible gambling monitoring, personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer service quality, dispute resolution, compliance records |
| Verification Documents | Identity card scans, passport copies, proof of address documents, payment method screenshots | KYC compliance, anti-money laundering obligations |
The majority of personal data milo88 holds is provided directly by you during the account registration process, when completing KYC verification, when making deposits or requesting withdrawals, or when contacting our support team. You are not obliged to provide personal data, but declining to do so may limit or prevent your ability to use certain features of the Platform.
When you visit or interact with the Platform, milo88 automatically collects technical and usage data through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser configuration, pages visited, and in-session activity patterns. This data is collected to maintain platform security, detect fraudulent activity, and improve the user experience.
milo88 may receive personal data from contracted third-party providers in connection with the delivery of our services. This includes identity verification results from KYC providers, transaction confirmation data from payment processors such as DuitNow, FPX, and major Malaysian banks (Maybank, CIMB, Public Bank, RHB, Hong Leong), and fraud scoring data from security partners.
milo88 processes your personal data only where a recognised legal basis exists for doing so. The applicable legal bases for our processing activities are as follows:
milo88 uses the personal data we collect for the following purposes:
milo88 does not use your personal data to serve third-party advertising on external platforms, and we do not sell or share your data with marketing companies.
milo88 engages contracted third-party service providers who process personal data on our behalf in order to support the operation of the Platform. These providers are subject to binding data processing agreements and are permitted to use personal data only for the specific purposes for which they are engaged. Categories of service providers include: payment processing partners, identity verification and KYC providers, IT infrastructure and hosting providers, fraud detection and cybersecurity services, and customer communications platform providers.
milo88 may disclose personal data to competent authorities, law enforcement agencies, or regulators where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made strictly to the extent required and are not within milo88's discretionary control.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving milo88, personal data held about Players may be transferred as part of that transaction. In such circumstances, milo88 will ensure that the receiving party agrees to uphold privacy standards consistent with this Policy, and registered Players will be notified of any material change in data controller.
milo88 does not sell, rent, license, or otherwise transfer personal data to third parties for their independent marketing or commercial use. Any sharing of personal data occurs solely for the limited purposes described in this Policy.
milo88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention principles applied are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.
milo88 uses the following categories of cookies on the Platform:
You can manage or delete cookies through your browser settings at any time. Please be aware that disabling strictly necessary or security cookies may impair your ability to access or use certain features of the Platform. milo88 does not use cookies for third-party advertising networks or cross-site behavioural tracking.
milo88 implements a range of technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Important: While milo88 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. You also have a responsibility to protect your own account credentials. Never share your password or 2FA codes with any third party, including individuals claiming to represent milo88 support.
As a Data Subject, you have the following rights in relation to the personal data milo88 holds about you. To exercise any of these rights, please contact our support team. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.
You have the right to request a copy of the personal data milo88 holds about you, along with information about how it is being processed. We will provide this in a clear, structured format within a reasonable period of your verified request.
If personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain data directly through your account settings, or contact our support team for assistance.
In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where retention is required for compliance with legal obligations — such as anti-money laundering record-keeping requirements — or to resolve ongoing disputes.
You may have the right to request that milo88 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or pending the outcome of an objection to processing.
Where processing is based on your consent or on a contractual relationship, you may request that milo88 provides your personal data in a structured, machine-readable format, enabling you to transfer it to another service provider where technically feasible.
You have the right to object to the processing of your personal data where that processing is based on milo88's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where milo88 relies on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
The milo88 Platform integrates with a number of third-party service providers to deliver core functionality. These include payment gateways supporting DuitNow, FPX, and major Malaysian bank transfers; e-wallet platforms including Touch 'n Go eWallet, GrabPay, and Boost; KYC and identity verification services; and technology infrastructure providers.
Each third-party provider operates under its own privacy policy and data processing terms. milo88 selects third-party partners carefully and requires them to maintain data protection standards commensurate with the sensitivity of the data processed. However, milo88 is not responsible for the privacy practices of third-party platforms outside of our Platform — including any external websites you may navigate to from links within the Platform, if applicable.
The milo88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC process.
If milo88 becomes aware — through verification processes or otherwise — that personal data has been collected from an individual who was under 21 at the time of collection, the associated account will be immediately suspended, all personal data relating to that individual will be deleted in accordance with our retention procedures, and any deposits will be returned to the original payment source following satisfactory verification.
Parents and guardians are encouraged to use available device-level parental controls to prevent underage individuals from accessing online gambling platforms. milo88 takes its responsibility in this area seriously. For players aged 21 and above only.
milo88 reserves the right to update or revise this Privacy Policy at any time. Material changes — those that meaningfully affect how your data is collected, used, or shared — will be communicated to registered Players through the Platform notification system or by email to the address on your account, prior to the changes taking effect.
The effective date at the top of this Policy reflects the date of the most recent revision. We recommend that you review this page periodically. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of those changes.
The current version of this Privacy Policy is always accessible at https://milo88.click/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or to your personal data held by milo88, please contact our support team through the following channel:
Email: [email protected]
Live Chat: Available 24 hours a day, 7 days a week — including all Malaysian public holidays.
Response Commitment: Data rights requests are acknowledged within 24 hours and fulfilled within a reasonable period, subject to identity verification.
For matters relating to your account terms, responsible gambling tools, or platform rules, please refer to the relevant pages: Terms & Conditions, Responsible Gambling, and FAQ.
This Privacy Policy was last revised on 1 January 2026. Version 2.0. milo88 is the Data Controller for personal data processed through the Platform.
milo88 is built on transparency — clear terms, honest bonus conditions, and a privacy framework that puts Malaysian players first. Explore everything the platform has to offer.
For players aged 21 and above only. Please gamble responsibly. View our Responsible Gambling and Terms & Conditions.